This Privacy Policy explains how Firehouse Tycoon ("Firehouse Tycoon," "we," "us," or "our") collects, uses, stores, and shares information when you access or use the Firehouse Tycoon mobile application, website, game services, support services, and related online features (collectively, the "Services").
By using the Services, you acknowledge the information practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on the features you use and may include the following categories.
Account Information
If an account or online profile is used, we may collect information such as your name or display name, email address, username, account identifier, authentication information, and account preferences.
Game and Service Data
We may collect and store information necessary to operate and save your game, including game progress, virtual currency balances, stations, apparatus, personnel, assignments, incidents, transaction history, balance history, achievements, settings, statistics, and other game state information.
Device, Log, and Technical Information
When you use the Services, technical information may be collected automatically, including device type, operating system and version, application version, language, IP address, approximate network information, timestamps, error logs, crash information, diagnostics, and performance information.
Support Information
If you contact us, we may receive your email address, the contents of your message, screenshots or files you choose to send, technical information you provide, and records of our support communications.
Purchase Information
If you make a purchase through the Apple App Store, Google Play, or another distribution platform, the applicable platform generally processes the payment. We may receive transaction identifiers, purchase status, subscription status, product purchased, or other information needed to confirm or restore a purchase. We generally do not receive your full payment-card number from app-store purchases.
2. How We Use Information
We may use information to:
- provide, operate, maintain, and improve Firehouse Tycoon;
- create and manage accounts and authenticate users;
- save, synchronize, restore, and protect game progress;
- process or verify game-related purchases and transactions;
- provide customer support and respond to requests;
- diagnose crashes, bugs, performance problems, and service outages;
- develop, test, and improve game features and balancing;
- detect, investigate, and prevent fraud, cheating, abuse, unauthorized access, or security threats;
- enforce applicable terms and policies;
- comply with applicable laws, legal processes, and lawful requests; and
- protect the rights, safety, security, and integrity of Firehouse Tycoon, our users, and others.
3. Analytics, Diagnostics, and Service Providers
We may use hosting providers, cloud infrastructure, database providers, authentication services, analytics providers, crash-reporting tools, email providers, security services, and other vendors that help us operate the Services. These providers may process information on our behalf only as reasonably necessary to perform their services or as otherwise permitted by law.
4. Advertising and Tracking
Firehouse Tycoon does not sell your personal information for money. If advertising, cross-app tracking, or advertising-related technologies are added in the future, this Privacy Policy and any required in-app disclosures or consent mechanisms will be updated before those practices are used where required by law.
5. How We Share Information
We may share information in the following circumstances:
- Service providers: with vendors that perform hosting, database, authentication, analytics, email, security, payment-verification, crash-reporting, or similar functions for us.
- Legal requirements: when disclosure is required by law, regulation, subpoena, court order, or other valid legal process.
- Safety and security: when reasonably necessary to investigate fraud or abuse, protect accounts or systems, enforce our rights, or protect the safety of users or others.
- Business changes: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
- With your direction: when you ask us or authorize us to share information.
6. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including operating the Services, preserving game progress, maintaining transaction and security records, providing support, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and why it is needed. Information that is no longer required may be deleted, anonymized, or otherwise removed in accordance with our operational and legal requirements.
7. Account and Data Deletion
If Firehouse Tycoon provides account functionality, you may request deletion of your account and associated personal information by emailing support@firehousetycoon.com with the subject line Firehouse Tycoon Account Deletion Request.
We may ask for reasonable information to verify that you are authorized to request deletion of the account. Some information may be retained when reasonably necessary or legally required for security, fraud prevention, financial recordkeeping, dispute resolution, enforcement of agreements, or compliance with law.
8. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, or a copy of certain information, and the right to object to or restrict certain processing.
To make a privacy request, email support@firehousetycoon.com. We may need to verify your identity before fulfilling certain requests.
9. Children's Privacy
Firehouse Tycoon is not intended to knowingly collect personal information from children in a manner that violates applicable law. If we learn that personal information from a child was collected when parental consent was legally required and was not obtained, we will take reasonable steps to delete or otherwise address the information.
A parent or legal guardian who believes a child has provided personal information improperly may contact us at support@firehousetycoon.com.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or destruction. However, no internet-connected service, transmission method, or storage system can be guaranteed to be completely secure.
11. International Use
The Services may be accessed from locations outside the United States. Information may be processed or stored in the United States or other locations where our service providers operate. Privacy and data-protection laws may differ between jurisdictions.
12. Third-Party Platforms and Links
The Services may interact with or link to third-party platforms, including app stores and other services. Third parties operate under their own privacy policies and terms. We are not responsible for the privacy practices of independent third parties.
13. Changes to This Privacy Policy
We may update this Privacy Policy as the Services, legal requirements, or our information practices change. When we update it, we will revise the "Last Updated" date above. Material changes may also be communicated through the app, website, or another reasonable method when appropriate.
14. Contact Us
If you have questions, concerns, or privacy requests, contact:
Firehouse Tycoon
Email: support@firehousetycoon.com
Website: https://firehousetycoon.com